Last updated: 15 September 2026
This document brings together the General Terms of Sale (GTC), the General Terms of Use (GTU), the Privacy Policy (GDPR) and the Cookie Policy applicable to JOWD software, published by FEYNX SRL (Belgium).
JOWD is published by FEYNX SRL, a company incorporated under Belgian law, registered with the Crossroads Bank for Enterprises under number BCE 1039.235.333, with its registered office at Avenue Louise 250, 1050 Brussels, Belgium (hereinafter "the Seller").
Commercial contact: sales@jowd.be · Support: support@jowd.be
These General Terms and Conditions of Sale (GTC) exclusively govern the distance sale of JOWD software licences between the Seller and any buyer, whether professional or consumer (hereinafter "the Buyer").
Any order placed on jowd.be implies unconditional acceptance of these GTC.
JOWD is application software that enables the automated local export of judicial documents to which the Buyer has lawful access via the JustOnWeb platform of the Belgian FPS Justice, and for which printing is expressly authorised by that platform.
The software is available for macOS (12 Monterey or higher) and Windows 10/11 (64-bit). A licence key is delivered by email following payment.
Prices are stated in euros (€) excluding VAT. The applicable VAT, if any, is calculated and displayed before payment is confirmed, in accordance with Belgian tax legislation.
JOWD is offered as a recurring subscription (monthly, quarterly or yearly). The licence stays active during the paid subscription period and renews automatically at each due date, until cancellation. The Buyer may cancel at any time, self-service, via the secure Stripe customer portal (“Manage my subscription” link on the website’s Support page). Cancellation takes effect at the end of the period already paid: access to the software is maintained until that date, and no further payment is charged.
The « Firm » plan is a separate collective offer intended for a law firm. It is taken out exclusively for a yearly term. It is put into service only after the Buyer’s acceptance of a written offer from the Seller (hereinafter « the accepted offer ») and payment of the corresponding annual invoice, unless the Seller expressly agrees otherwise in writing; it is put into service under the arrangements stated in the accepted offer. Acceptance of the offer entails acceptance of these terms, in the version in force on the date of that acceptance. Its price is set by tier, according to the covered headcount defined in Article 5, in accordance with the tier schedule set out in the accepted offer. The invoicing, payment and cancellation arrangements of the accepted offer prevail over any conflicting provisions of this Article.
A change of plan or of billing period is not available self-service; it may be requested from support, which informs the Buyer of the applicable conditions before any change is made. Moving to a plan that allows fewer computers than the number of computers activated is possible only after the surplus computers have first been released at the Buyer’s request; no computer is automatically deactivated as a result of such a change. A subscription taken out under the « 1 computer » or « 2 computers » plan retains the conditions of that plan: it is not converted into the Individual plan, either automatically or on the occasion of a change of plan or billing period. The same applies with respect to the Firm plan.
The initial subscription payment is made by bank card or Bancontact, through the secure Stripe platform (stripe.com). Subsequent instalments may in particular be collected by SEPA direct debit where a direct debit mandate has been validly established, notably following a Bancontact payment. By subscribing and, where applicable, by establishing such a mandate, the Buyer authorises the collection of recurring instalments in accordance with the agreed terms.
If payment of an instalment fails, access to the software is maintained for a grace period of seven (7) days from the first failed payment, in order to allow the situation to be regularised. Failing regularisation within that period, access to the software may be suspended, without prejudice to any amounts still due and without that suspension, in itself, terminating the subscription.
Where a payment attempt is rejected and results in fees being charged to the Seller by its payment service provider, the Seller may pass on to the Buyer the fees actually incurred as a result of that rejection, up to a maximum of 5 euros (€) per rejected attempt, provided that the rejection is attributable to the Buyer or to their banking institution. No fees are passed on where the rejection results from a failure attributable to the Seller or to its payment service provider.
An invoice is automatically generated by Stripe and sent to the Buyer at the email address provided at the time of ordering.
The subscription grants the Buyer a personal, non-exclusive and non-transferable licence to use JOWD, within the limits of the plan subscribed to, as indicated at the time of subscription.
The « Individual » plan is reserved for use by a single lawyer (hereinafter « the named lawyer »). It allows the software to be activated on no more than four (4) computers and permits only one export in progress at a time under the same licence, across all computers. An assistant or administrative staff member of the named lawyer may use the software to carry out exports on behalf of that lawyer, under that lawyer’s responsibility and at no extra cost, in compliance with these terms and in particular Articles 1 to 3 of the GTU. The plan covers neither use of the software by another lawyer nor its use on behalf of another lawyer.
The « Firm » plan covers use of the software by the lawyers practising within the Buyer’s firm, whose total number is declared by the Buyer and stated in the accepted offer (hereinafter « the covered headcount »). It permits a number of exports in progress simultaneously equal to the covered headcount, and not to the upper limit of the corresponding price tier; this capacity is made available in accordance with the technical arrangements specified in the accepted offer or in the software documentation. The number of computers on which the software may be activated is the number stated in the accepted offer. The plan covers neither a number of lawyers exceeding the covered headcount, nor a number of simultaneous exports exceeding it, nor use of the software by a lawyer outside the firm or on that lawyer’s behalf. Each covered lawyer uses the software in compliance with these terms and in particular Articles 1 to 3 of the GTU; the Buyer is answerable for compliance by the persons who use the software under the plan.
The covered headcount corresponds to the total number of lawyers practising within the Buyer’s firm, as declared by the Buyer under the Buyer’s responsibility, whether or not those lawyers use the software. It determines the applicable price tier and the authorised number of simultaneous exports. The Seller may, reasonably and without any systematic procedure, ask the Buyer for evidence of the declared headcount, such as the firm’s letterhead or website, a professional directory or any equivalent document. If it appears that the declared headcount is lower than the number of lawyers practising within the firm, the Seller may, after informing the Buyer, adjust the covered headcount and the price to the corresponding tier, in accordance with the tier schedule of the accepted offer, for the current subscription period. This adjustment is not a penalty.
During the subscription, the Buyer may ask support for an increase in the covered headcount. Before any such increase takes effect, the Seller informs the Buyer of the date on which it takes effect and, where it entails a change of tier, of the amount of the adjustment to the corresponding tier. A reduction in the covered headcount takes effect at the next yearly renewal and gives rise to no refund for the current period. At each renewal, the covered headcount, the tier and the price are reviewed on the basis of the headcount then declared. A firm wishing to cover only some of its lawyers does not fall under the Firm plan: it takes out an Individual plan subscription for each of them.
Any person who uses the software on behalf of the named lawyer under an Individual plan or of a lawyer covered by a Firm plan, in particular an assistant or administrative staff member, does so under the responsibility of that lawyer or, for the Firm plan, of the Buyer, and thereby acquires, personally, no right and no separate JOWD licence.
Subscriptions taken out under the former « 1 computer » and « 2 computers » plans remain governed by the conditions of their plan, including once those plans are no longer offered to new customers: the licence is valid on one (1) computer or on two (2) computers simultaneously, respectively.
The licence stays active during the paid subscription period and renews with each payment. It may not be assigned, resold or transferred to a third party without the prior written consent of the Seller.
Each activation is tied, for the duration of the subscription, to the computer on which it was carried out. An activated computer may not, as a rule, be replaced or transferred to another computer. Once the number of computers allowed by the plan has been reached, using the software on another computer requires the Buyer to cancel the current subscription via the customer portal and take out a new subscription. In duly justified exceptional circumstances, the Buyer may contact support. The Seller remains free to assess the request and may, where appropriate, exceptionally authorise the release of a slot, without this option constituting a right to replacement. The release of surplus computers prior to a change of plan is governed by Article 4. This paragraph does not apply to the Firm plan, for which the activation, replacement and addition of computers are governed by the accepted offer.
Software updates published during the licence period are included at no extra cost. Major updates introducing substantial new features may, where applicable, be offered as a separate paid upgrade.
The Seller may require the installation of a reasonably recent version of the software where that version is necessary for its operation, its security or its compatibility with the licensing service or with the JustOnWeb platform. Updates so required are made available to the Buyer under their current licence. This option entails no commitment to support an earlier version indefinitely and no guarantee of unlimited compatibility over time, and may not be exercised arbitrarily.
Technical email support is included in all licences. The Seller undertakes to process requests within 2 business days.
In accordance with Article VI.53, 13° of the Belgian Code of Economic Law (CEL), the 14-day right of withdrawal provided for distance contracts does not apply to contracts for the supply of digital content not provided on a tangible medium where performance has begun with the consumer's express prior agreement and acknowledgement that they thereby lose their right of withdrawal.
By ticking the dedicated box at the time of ordering, the Buyer expressly acknowledges: (i) that performance of the contract begins immediately upon delivery of the licence key; (ii) that they thereby lose their 14-day right of withdrawal. This acknowledgement is recorded for each transaction.
The software is provided "as is". The Seller undertakes to maintain correct operation under normal conditions of use, but does not guarantee uninterrupted or error-free operation.
The Seller's liability is limited to the amount paid by the Buyer for their licence. The Seller is not liable for indirect damages, data loss or loss of profit resulting from the use or inability to use the software.
The software depends on the operation of a third-party platform over which the publisher has no control. Compatibility is guaranteed only with the version/state of the JustOnWeb platform as it exists on 15 April 2026.
In the event of changes to the platform (including interface, access/authentication mechanisms, security measures, PDF viewer, API or any technical component), the publisher does not guarantee continuity of service or immediate or future compatibility of the software.
Any adaptation or update will be carried out on a best-effort basis, without commitment as to deadlines or guarantee of result.
No refund or compensation shall be owed to the Buyer in the event of suspension or termination of service resulting from a change to the third-party platform.
These GTC are governed by Belgian law. In the event of a dispute, the parties agree to seek an amicable solution before taking legal action.
Failing amicable settlement, any dispute shall be submitted exclusively to the courts of the judicial district of Brussels (Belgium).
Use of JOWD requires: (i) an active account on the JustOnWeb platform of the Belgian FPS Justice; (ii) a valid itsme authentication; (iii) a valid JOWD licence key.
The JOWD licence confers only a right to use the software. It grants no right of access to the JustOnWeb platform, to a case file or to a document: such access depends exclusively on the authorisations granted within JustOnWeb, and each user is responsible for using JustOnWeb with the appropriate authorisations. The Seller does not verify those authorisations.
The software is not intended for persons who do not have lawful access to the JustOnWeb platform. Any unauthorised use results in immediate revocation of the licence, without refund.
The Buyer is authorised to use JOWD to export, for legitimate professional or personal purposes, the judicial documents of cases to which they have lawful access on JustOnWeb and for which printing is authorised by FPS Justice.
It is strictly prohibited to: (a) access files or documents for which the Buyer does not have a lawful access right; (b) attempt to circumvent the security or authentication measures of the JustOnWeb platform; (c) decompile, disassemble or reverse-engineer the software; (d) distribute, resell or transfer the licence to a third party without authorisation; (e) use the software for illegal purposes.
Any violation results in the immediate revocation of the licence.
JOWD, its source code, interfaces, documentation and components are the exclusive property of FEYNX SRL and are protected by Belgian and European intellectual property law. No intellectual property rights are transferred to the Buyer.
The Seller reserves the right to modify, suspend or discontinue the software or its features, in particular in response to changes to the JustOnWeb platform, with reasonable prior notice except in cases of emergency.
JOWD can be used free of charge for fourteen (14) days on a trial basis, started from within the application. No payment method is requested or stored in order to start a trial.
Opening a trial requires prior acceptance of these terms in the version then in force; the version accepted and the date of that acceptance are recorded.
The trial gives access to the features of JOWD on a single computer, within the limits of Article 2 of these GTU and subject to the prohibitions of Article 3 of these GTU. The access conditions of Article 1 of these GTU also continue to apply: a trial does not remove the requirement for a JustOnWeb account or valid itsme authentication.
The trial ends automatically at the end of those fourteen days. It does not turn into any subscription and no amount is charged when it expires. Continuing to use JOWD beyond that date requires taking out a subscription. Taking out a subscription, during or after the trial, results in the delivery of a new licence key, separate from the trial key; the trial is neither converted nor extended and ends on its scheduled date.
The trial is intended for a first use of JOWD and is in principle granted only once. For as long as the technical register described in Article 2 of the privacy policy retains a record of a trial, a new request using the same email address or coming from the same computer is refused. These terms confer no right to successive trials, and the Seller may refuse any repeated or abusive request.
The Seller may refuse, suspend or terminate a trial without prior notice in the event of abuse, of an attempt to circumvent the limit of one trial per person, or of use contrary to Article 3. The Seller may also temporarily suspend the opening of new trials. No permanent availability of the trial is guaranteed.
Anyone refused a trial who believes they have never used one may request a review at support@jowd.be.
FEYNX SRL · BCE 1039.235.333 · Avenue Louise 250, 1050 Brussels, Belgium.
Contact: support@jowd.be
At the time of ordering, the following data are collected: email address, first name, last name and, for B2B purchases, company name and VAT number.
For the Firm plan, where the Seller asks for evidence of the declared headcount (Article 5 of the general terms and conditions of sale): the documents or references provided by the Buyer, such as the firm’s letterhead, the address of its website or an extract from a professional directory, which may include the names and professional contact details of the firm’s lawyers. These data are processed solely to verify the covered headcount, on the basis of the performance of the contract (Art. 6.1.b GDPR) and of the Seller’s legitimate interest in applying the corresponding tier (Art. 6.1.f GDPR). They are limited to what is necessary for that verification and are kept only for as long as necessary for that verification and, where applicable, for the resulting adjustment.
The software performs a licence check at startup: a hashed machine identifier and the licence key are transmitted to our validation API. No judicial documents, case files or personal data of third parties pass through our servers.
When a free trial is requested from within the application: your email address, the interface language, the hashed machine identifier, as well as the version of the terms accepted and the date of that acceptance. No name is requested or kept for a trial. The email address is stored in plain text with the trial licence, as for any JOWD licence; it is neither hashed nor anonymised.
In order to grant only one trial per person, an irreversible hash (fingerprint) of that email address and the hashed machine identifier are additionally recorded in a separate technical register. That register contains no name and no plain-text address, and serves no other purpose.
Only with your consent, pseudonymised browsing data (pages visited, device type, generic usage events) are collected on the website via Google Analytics for audience measurement (see the cookie policy below). No personal data (name, email address, licence key) is transmitted to Google.
Your data are processed for: (a) performance of the licence agreement (key delivery, activation) — legal basis: contract performance (Art. 6.1.b GDPR); (b) billing and accounting obligations — legal basis: legal obligation (Art. 6.1.c GDPR); (c) purchase-related communication and technical support — legal basis: contract performance; (d) website audience measurement — legal basis: your consent (Art. 6.1.a GDPR), revocable at any time.
For the free trial: (e) opening and managing the trial, which falls under performance of the terms accepted on that occasion (Art. 6.1.b GDPR); (f) abuse prevention, on the basis of our legitimate interest in granting only one trial per person (Art. 6.1.f GDPR). No payment data is collected for a trial.
We use the following processors, all compliant with GDPR: Stripe, Inc. (payment processing); Neon, Inc. (database hosted in the EU, AWS eu-central-1, Frankfurt); Resend, Inc. (transactional emails); Cloudflare, Inc. (licence validation API and licence database, including trial licences); Google Ireland Ltd. (audience measurement — only with your consent). No data is sold or shared for advertising purposes.
Order and billing data are kept for 7 years in accordance with Belgian accounting law. Licence validation data are kept for the duration of the licence validity.
A trial licence, and the email address stored with it, are kept for thirty (30) days after the end of the trial and are then erased at the next daily run following that period, whether or not the user has taken out a subscription in the meantime; a subscription gives rise to a separate licence.
The abuse-prevention register described in Article 2 is kept for twelve (12) months from the trial or, if later, from the creation of the register, and is then erased. That erasure is a data-minimisation measure: it confers no right to a new trial, which remains reserved for a first request in accordance with Article 6 of the general terms of use.
Anyone who believes they are wrongly prevented from opening a trial may request removal of their entry from that register at support@jowd.be.
Under the GDPR, you have the following rights: access, rectification, erasure, restriction of processing, data portability and objection.
To exercise these rights, contact us at support@jowd.be. You also have the right to lodge a complaint with the Belgian Data Protection Authority (DPA): www.dataprotectionauthority.be · Rue de la Presse 35, 1000 Brussels.
FEYNX SRL · BCE 1039.235.333 · Avenue Louise 250, 1050 Bruxelles, Belgique
support@jowd.be