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Support

How can we help you?

📧

Email

For any question about your licence, a technical problem or a refund request.

support@jowd.be

Response within 24–48 h (working days)

💳

Manage my subscription

Cancel, change plan or payment method, download your invoices — self-service via our secure Stripe portal. Cancellation takes effect at the end of the paid period.

Open the customer portal →

📖 User guide

Complete instructions: installation, activation, export, resume.

View the guide →

🔧 Troubleshooting

SmartScreen, Gatekeeper, licence issues, large case files.

View troubleshooting →

💡 Include in your email

  • •Your licence key (format JOWD-...)
  • •Operating system (macOS / Windows) and version
  • •The app.log file if available
  • •Precise description of the problem

📝 Send a ticket

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