Last updated: July 2026
This document brings together the General Terms of Sale (GTC), the General Terms of Use (GTU), the Privacy Policy (GDPR) and the Cookie Policy applicable to JOWD software, published by FEYNX SRL (Belgium).
JOWD is published by FEYNX SRL, a company incorporated under Belgian law, registered with the Crossroads Bank for Enterprises under number BCE 1039.235.333, with its registered office at Avenue Louise 250, 1050 Brussels, Belgium (hereinafter "the Seller").
Commercial contact: sales@jowd.be · Support: support@jowd.be
These General Terms and Conditions of Sale (GTC) exclusively govern the distance sale of JOWD software licences between the Seller and any buyer, whether professional or consumer (hereinafter "the Buyer").
Any order placed on jowd.be implies unconditional acceptance of these GTC.
JOWD is application software that enables the automated local export of judicial documents to which the Buyer has lawful access via the JustOnWeb platform of the Belgian FPS Justice, and for which printing is expressly authorised by that platform.
The software is available for macOS (12 Monterey or higher) and Windows 10/11 (64-bit). A licence key is delivered by email following payment.
Prices are stated in euros (€) excluding VAT. The applicable VAT, if any, is calculated and displayed before payment is confirmed, in accordance with Belgian tax legislation.
JOWD is offered as a recurring subscription (monthly, quarterly or yearly), payable by bank card via the secure Stripe platform (stripe.com). The licence stays active during the paid subscription period and renews automatically at each due date, until cancellation. The Buyer may cancel at any time, self-service, via the secure Stripe customer portal (“Manage my subscription” link on the website’s Support page). Cancellation takes effect at the end of the period already paid: access to the software is maintained until that date, and no further payment is charged.
An invoice is automatically generated by Stripe and sent to the Buyer at the email address provided at the time of ordering.
The subscription grants the Buyer a personal, non-exclusive and non-transferable licence to use JOWD, valid on the number of machines indicated at the time of subscription (1 machine for the « 1 computer » plan; 2 simultaneous machines for the « 2 computers » plan).
The licence stays active during the paid subscription period and renews with each payment. It may not be assigned, resold or transferred to a third party without the prior written consent of the Seller.
When changing machines, the Buyer contacts support to release the slot on the old machine before activating on the new one.
Software updates published during the licence period are included at no extra cost. Major updates introducing substantial new features may, where applicable, be offered as a separate paid upgrade.
Technical email support is included in all licences. The Seller undertakes to process requests within 2 business days.
In accordance with Article VI.53, 13° of the Belgian Code of Economic Law (CEL), the 14-day right of withdrawal provided for distance contracts does not apply to contracts for the supply of digital content not provided on a tangible medium where performance has begun with the consumer's express prior agreement and acknowledgement that they thereby lose their right of withdrawal.
By ticking the dedicated box at the time of ordering, the Buyer expressly acknowledges: (i) that performance of the contract begins immediately upon delivery of the licence key; (ii) that they thereby lose their 14-day right of withdrawal. This acknowledgement is recorded for each transaction.
The software is provided "as is". The Seller undertakes to maintain correct operation under normal conditions of use, but does not guarantee uninterrupted or error-free operation.
The Seller's liability is limited to the amount paid by the Buyer for their licence. The Seller is not liable for indirect damages, data loss or loss of profit resulting from the use or inability to use the software.
The software depends on the operation of a third-party platform over which the publisher has no control. Compatibility is guaranteed only with the version/state of the JustOnWeb platform as it exists on 15 April 2026.
In the event of changes to the platform (including interface, access/authentication mechanisms, security measures, PDF viewer, API or any technical component), the publisher does not guarantee continuity of service or immediate or future compatibility of the software.
Any adaptation or update will be carried out on a best-effort basis, without commitment as to deadlines or guarantee of result.
No refund or compensation shall be owed to the Buyer in the event of suspension or termination of service resulting from a change to the third-party platform.
These GTC are governed by Belgian law. In the event of a dispute, the parties agree to seek an amicable solution before taking legal action.
Failing amicable settlement, any dispute shall be submitted exclusively to the courts of the judicial district of Brussels (Belgium).
Use of JOWD requires: (i) an active account on the JustOnWeb platform of the Belgian FPS Justice; (ii) a valid itsme authentication; (iii) a valid JOWD licence key.
The software is not intended for persons who do not have lawful access to the JustOnWeb platform. Any unauthorised use results in immediate revocation of the licence, without refund.
The Buyer is authorised to use JOWD to export, for legitimate professional or personal purposes, the judicial documents of cases to which they have lawful access on JustOnWeb and for which printing is authorised by FPS Justice.
It is strictly prohibited to: (a) access files or documents for which the Buyer does not have a lawful access right; (b) attempt to circumvent the security or authentication measures of the JustOnWeb platform; (c) decompile, disassemble or reverse-engineer the software; (d) distribute, resell or transfer the licence to a third party without authorisation; (e) use the software for illegal purposes.
JOWD, its source code, interfaces, documentation and components are the exclusive property of FEYNX SRL and are protected by Belgian and European intellectual property law. No intellectual property rights are transferred to the Buyer.
The Seller reserves the right to modify, suspend or discontinue the software or its features, in particular in response to changes to the JustOnWeb platform, with reasonable prior notice except in cases of emergency.
FEYNX SRL · BCE 1039.235.333 · Avenue Louise 250, 1050 Brussels, Belgium.
Contact: support@jowd.be
At the time of ordering, the following data are collected: email address, first name, last name and, for B2B purchases, company name and VAT number.
The software performs a licence check at startup: a hashed machine identifier and the licence key are transmitted to our validation API. No judicial documents, case files or personal data of third parties pass through our servers.
Only with your consent, pseudonymised browsing data (pages visited, device type, generic usage events) are collected on the website via Google Analytics for audience measurement (see the cookie policy below). No personal data (name, email address, licence key) is transmitted to Google.
Your data are processed for: (a) performance of the licence agreement (key delivery, activation) — legal basis: contract performance (Art. 6.1.b GDPR); (b) billing and accounting obligations — legal basis: legal obligation (Art. 6.1.c GDPR); (c) purchase-related communication and technical support — legal basis: contract performance; (d) website audience measurement — legal basis: your consent (Art. 6.1.a GDPR), revocable at any time.
We use the following sub-processors, all compliant with GDPR: Stripe, Inc. (payment processing); Neon, Inc. (database hosted in the EU, AWS eu-central-1, Frankfurt); Resend, Inc. (transactional emails); Cloudflare, Inc. (licence validation API); Google Ireland Ltd. (audience measurement — only with your consent). No data is sold or shared for advertising purposes.
Order and billing data are kept for 7 years in accordance with Belgian accounting law. Licence validation data are kept for the duration of the licence validity.
Under the GDPR, you have the following rights: access, rectification, erasure, restriction of processing, data portability and objection.
To exercise these rights, contact us at support@jowd.be. You also have the right to lodge a complaint with the Belgian Data Protection Authority (DPA): www.dataprotectionauthority.be · Rue de la Presse 35, 1000 Brussels.
FEYNX SRL · BCE 1039.235.333 · Avenue Louise 250, 1050 Bruxelles, Belgique
support@jowd.be